Session Descriptions

Peter Mal, Olds College

Putting the "Serve" Back in Student Services

This presentation will examine Student Services through a Servant Leadership lens. We'll discuss who we serve and why we serve, as well as look at some leadership themes that can Help student services professionals positively impact policies, practices and those we work with. Peter is the Registrar and Director of Student Services at Olds College. He has a Master of Arts Degree in Leadership and is a Doctor of Education Candidate (2018) at the University of Western Ontario (London).

David Johnston, University of the Fraser Valley

CASL Spam and High Education or What is CEM Anyway?

Did you know you cannot send an email to a student telling them they can purchase a frame for their diploma from your Bookstore, unless they have provided prior explicit consent? The 2014 CASL (Canadian anti-spam legislation) law is not well understood by those in post-secondary education.  Many believe, mistakenly, that any electronic communication sent by an institution is exempt from the legislation. This session will review the legislation, discuss the current state of general implementation in Canadian institutions and review the potential pitfalls of not understanding the law and its broad reach in areas such as recruitment, admission, orientation, graduation and alumni. Colin Russell, University of Winnipeg

Student Planning Implementation - A Partnership Between Student Services and IT

The University of Winnipeg undertook a very successful collaborative implementation of the Student Planning module in the Ellucian Colleague Student Information System. This was a 3 phase, 2 year and 7 month project from August 2013 to March 2016. Student Services staff, IT staff, faculty, and others across campus worked together to deliver a very large and impactful project in a fairly small primarily undergraduate institution. After a brief background of our initial implementation of the former Datatel Colleague system and of on-line registration, we will focus on the project for the Student Planning Module itself. This presentation will highlight the values of collaboration and teamwork, the smooth process, and the positive reception of the results by stakeholders across the institution. The Project Management model, communications strategy, training for students, faculty, and staff, and the maintenance of a good sense of humour were particular strengths that will be demonstrated.

Carol Girling, Red River College

Lessons Learned from a Mutton Buster: Information, Advice and Action

As administrators we think we give our students, particularly first time students, the best advice and of course in the most clear, concise and timely way. But do we? They get advice from others - some bad, some good, and they act according to what they observe which may or may not stand them in good stead. At Red River College we hope to increase the way to success for our students.