Session 5   

Wednesday, June 21 

9:30-10:30am

Title

Presenter(s)

Track

Room

Improve Student Success with a Transformed Course Schedule Monique van de Merwe & Brian Messer, Ad Astra Vendor Sand Lily
Hybrid Entrance Award Programs at UBC - Supporting success for the academically strong and those with need Darran Fernandez, UBC Student Success Silver Willow
Service Modeling and Technology: Going mobile, transition to mobile queuing systems, self-service kiosks and implementation of RO call centre management Vanessa Wood & Abhinav Khanna, University of Calgary Mariposa

Six Tips to Graduation Bliss

Ken Fisher, CampusRight by Right Labs Vendor Wolf Willow
Building New Leaders: Insights into the Development of the Next Generation of Managers (Presentation) Cicy Guimond, UBC Leadership/
Project
Management
Calypso

Session Descriptions

Monique van de Merwe, Ad Astra

Improve Student Success with a Transformed Course Schedule

The typical course schedule tends to mirror the organizational structure of the institution rather than act as a personalized roadmap for students. What if the course schedule automatically adapted to the individual needs of the students based on where they are at in their program of study?  Learn how Colleges/Universities are using predictive data to determine when, where and how to offer courses to better align with student demand. This session will show how schools are using multiple data points to better serve students and improve program completion/retention rates. Join us to learn more about how this powerful model combines Degree Audit, Aggregate Student Plans, Enrollment Management, and Historical Trend Data Points to drive demand-based scheduling.

Darran Fernandez, UBC

Hybrid Entrance Award Programs at UBC - Supporting success for the academically strong and those with need

Last year, in alignment with UBC’s centennial celebration, the university refashioned their hybrid entrance award program to grow its support of students who identify as transfer, aboriginal, low/middle income, from rural communities and first generation. The program recognizes traditionally underrepresented populations at UBC and wished to focus on growing their presence on campus, but also their support while here. Participants will learn about the ethos behind the changes, what we learned of our applicant pool and recipients, and the coordinated support through their assigned advisor and a community of scholars when they are on campus. This interactive session will also engage participants in conversations on what’s core to the success of such programs for underrepresented populations. Vanessa Wood & Abhinav Khanna, University of Calgary

Service Modeling and Technology: Going mobile, transition to mobile queuing systems, self-service kiosks and implementation of RO call centre management

The University of Calgary Office of the Registrar has implemented new service management technology to respond to student needs both in person and via phone service. Implementation of a new queuing technology and a new call centre will identify service demand and forecast service trends, which in turn will contribute to a positive service engagement for students. The University of Calgary strives to be technologically advanced, highly efficient, and student focused. This session will offer an overview of the process experienced and lessons learned. Ken Fisher, CampusRight by Right Labs

Six Tips to Graduation Bliss

Hundreds of hours are spent to put on the best possible event for grads and guests. This presentation will share tips and strategies on how to elevate the ceremony experience for all involved. This helpful and interactive session will give tips on how to: Re-design graduation forms to increase response rates; Use social media to drive registration; Uncover the hidden advantages of graduation on your campus; Satisfy your need for clear data; Fulfill ticket requests while maintaining control and reducing admin time. Cicy Guimond, UBC

Building New Leaders: Insights into the Development of the Next Generation of Managers

The continued success and growth of any institution is dependent on ensuring that future leaders are developed to their fullest potential. This includes training them to be equipped with the tools they need to lead not only today's, but also tomorrow's workforce. This session will provide insights gathered from the perspective of a new and developing leader at UBC. The session will include key leadership takeaways learned during my MBA studies which were graciously supported by WARUCC's J. David McLeod Assistantship Fund. These teachings will be applied to an academic environment. Join me to learn more about motivating and growing new leaders in your workplace.

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